Support Service
After-sales — A Partner for the Life of the Transformer
A transformer runs for 25+ years. JINXING stays available — spare parts, troubleshooting, warranty support and retrofit consultation — with a dedicated after-sales contact who knows your account and your equipment.
What This Service Covers
- Spare parts supply — gaskets, tap changer parts, monitoring devices
- Remote troubleshooting via video, email and WhatsApp
- Warranty support per contract terms
- Lifetime technical support and retrofit consultation
- Replacement unit and upgrade engineering
- Dedicated after-sales contact for your account
How It Works
Log Your Issue
Contact your dedicated after-sales engineer via email, WhatsApp or phone with the unit serial number.
Remote Diagnosis
We diagnose remotely — most issues resolved via video guidance and spare parts shipment.
Spare Parts
Genuine spare parts shipped to your site — gaskets, tap changer components, monitoring devices.
Ongoing Support
Lifetime technical support, warranty claims and retrofit consultation for the full equipment life.
Why Choose JINXING
25+ Year Life
We support your transformer for its full operating life.
Genuine Parts
Original spare parts — gaskets, tap changers, monitors.
Remote Help
Video and WhatsApp troubleshooting — fast response.
Dedicated Contact
One after-sales engineer who knows your account.
One engineering team, from specification to service
This service is part of a connected workflow. Move between engineering, manufacturing, testing, installation and after-sales support without restarting the technical conversation.
Need after-sales support?
Contact your dedicated after-sales engineer — we’re with you for the life of the transformer.